🔁 Return & Exchange Policy

We understand that sometimes things don’t go as planned — which is why eligible items have a 48-hour window from the time your order is delivered to request a return.

After this 48-hour period, we won’t be able to accept any return requests, regardless of the reason.

✅ Return Eligibility

For individual items purchased at their regular selling price, returns are accepted provided that:

• Items are unused, unwashed, and unworn, with original tags still attached.

• Products are returned in their original packaging along with the shipping label.

• You provide your Order ID, delivery date, and clear photos of both the item and packaging.

• Items showing wear, customer-caused damage, or missing components will not be accepted.

• Unapproved returns will not be processed.

Combo Products, Bundles & Special Offers

Products purchased as part of a combo, bundle, Buy X Get Y offer, or any other promotional/special offer are not eligible for return due to size, fit, preference, change of mind, or any other non-defect-related reason.

Such products will only be eligible for return or replacement if there is a manufacturing defect, damage on arrival, or an incorrect product was delivered.

This restriction applies only to products purchased under a combo, bundle, or promotional offer. Individual items purchased separately remain eligible for return under our standard return policy stated above.

💳 What You’ll Receive

Once your return is approved and we receive the item, we’ll issue you store credit, which you can use to place a new order of your choice.

⚠️ We do not offer direct exchanges or replacements for standard returns, including sizing issues. Eligible standard returns are handled through store credit.

For damaged, defective, or incorrect products, please refer to the section below.

🚚 Shipping Fee Deductions

To cover return logistics:

• Prepaid orders: ₹100 will be deducted from your store credit for reverse pickup.

• COD orders: ₹200 will be deducted — ₹100 for reverse pickup and ₹100 towards the original COD delivery cost paid by us.

For returns involving more than 2 items, shipping charges may be higher depending on weight or volume. We’ll notify you before processing your credit.

No additional payment is required — applicable deductions will be made directly from your store credit.

🛠️ Damaged, Defective or Incorrect Product?

If you receive an incorrect product, a damaged item, or an item with a manufacturing defect, please contact us within 48 hours of delivery.

This also applies to combo products, bundled products, and products purchased under promotional offers.

Once the issue is verified, we’ll either:

• Send a replacement item free of charge, or

• Issue a full refund to your original payment method.

Please provide clear photos of the product, packaging, and shipping label, along with a short description of the issue.

🚫 Non-Returnable Items

The following cannot be returned for reasons such as size, fit, preference, or change of mind:

• Personalized or custom-made items

• Combo or bundled products

• Products purchased under special/promotional offers

• Gift cards

Combo, bundled, and promotional products may still qualify for assistance if they have a verified manufacturing defect, arrive damaged, or an incorrect product is delivered.

📦 Delivery Issues Due to Incorrect Information

If your package cannot be delivered because of an incorrect address or phone number provided by you, it may be returned to us.

In such cases, we may either resend the package once or issue store credit.

Please note that cancellations or delivery failures caused by incorrect information provided by the customer will not be eligible for a refund.

📩 How to Request a Return

To request a return, WhatsApp us at +91-9599211462 within 48 hours of delivery with:

• Your Order ID

• Date of delivery

• Reason for the return

• Clear photos of the product

• Photos of the original packaging and shipping label

Once your request is approved, we’ll provide instructions for the pickup.

Note: Customers are responsible for return shipping charges for standard eligible returns. If the return is due to a manufacturing defect, damage on arrival, or an incorrect product sent by us, the customer will not be charged for return shipping.